Technical Support Representative (Tsr)

Technical Support responsibilities include:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers

Requirements and skills

• 1-5 years experience as a Technical support role in a BPO industry
• At least 2nd year undergrad
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Job Type: Full-time

Pay: Php20,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Notice Period:
• Do you have your TOR/Diploma ready?
• Previous and Expected Salary:

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person