Technical Support Representative (Tsr) Tier 1 & 2 | Pioneer Team

Embrace the innovation with iOPEX Technologies. Join us now!

We are hiring for awesome and tech-savvy Technical Support for our #iopexhappy@work team.

With at least 1 year of Technical Support experience:

• Technical Support Specialist (Pre-dominantly Non-voice)
• Technical Support System Specialist (Pre-dominantly Non-voice)
• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you’ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph
• Send a message to 09178246345 | 09178656287 (Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you comfortable to report onsite in BGC, Taguig?
• What city are you currently residing in?
• How much is your expected and most recent salary?
• Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• For faster application process, kindly walk in our office located at Six/Neo building 12th Floor 26th street 5th avenue BGC, Taguig and look for YANA. Thank you very much and see you soon!
• Are you comfortable to report onsite in BGC, Taguig
• We don't have any virtual process, please make sure to drop by our office once you have received the invite. Thank you.
• Please make sure to complete this application form: https://linktr.ee/iopexph

Education:

• Senior High School (Preferred)

Experience:

• Technical Support: 1 year (Preferred)
• Sales: 1 year (Preferred)
• BPO: 1 year (Preferred)

Work Location: In person