Telesales Executive

Company: Smotect Private Limited
Job Title: Telesales Executive
Reporting to: Head of Sales Division/Region: India
Location:(Remote) Employment Type: Full-time (Work from home)
Work Schedule: 6 days a week Position

Overview: As a Sales Executive at Smotect, you will play a pivotal role in driving sales conversions, ensuring exceptional customer experiences, and managing customer relationships. You will be responsible for proactively calling customers to convert, and also responding to customers complaints, queries, and feedback. They also have to convert return-to-origin (RTO) cases, upsell customers, optimize delivery operations, and facilitating effective communication between internal teams and customers.

Please note that this will be a target-based job and compensation structure.

Key Responsibilities:
1. Sales and Promotion:
● Proactively call customers to ensure conversions and that they complete their purchases. ● Upsell customers who have bought one product, encouraging them to purchase additional larger products and join our Whatsapp community.
● Strive to convert as many customers as possible through effective communication and persuasion. ● Provide direct support to clients on their queries.
● Serve as a point of contact for customer queries, offering guidance and support throughout the cessation process.

2. Customer Success Management:
● Act as the primary point of contact for customers, responding to complaints, queries, and feedback on calls.
● Build and nurture strong customer relationships, gaining insights into their needs and expectations.
● Proactively engage with customers to ensure satisfaction and identify areas for improvement.

Qualifications and Skills:
● Minimum 2 to 3 years of experience in telemarketing.
● Ability to work independently.
● Excellent written and oral communication skills.

Job Type: Full-time (Work from home)
Job Type: Full-time

Job Type: Full-time

Pay: From $10,000.00 per month

Work Location: Remote