Trainee Dental Nurse/Receptionist

Dental Care Ireland have an excellent opportunity available for a Trainee Dental Nurse/Receptionist to join our Ennis, Co Clare Practice. This is an exciting opportunity to join our busy Practice.

• The role is on a casual basis - 15.5 hours per week (Mondays & Tuesdays).
• 1 year of customer facing administration/reception experience required.
• Full Dental Nurse training provided.

This is an excellent opportunity to work alongside our experienced clinical and administrative team. We have a friendly and supportive team in place and were awarded 'Employer of the year 2023' at the Irish Dentistry Awards. We are now also 'Great Place to Work' certified.

Benefits

• Kara Connect Employee Assistance Programme.
• Access to Wrkit Discounts and eLearning.
• Annual Performance Related Salary Uplifts.
• Annual Training.
• CPR Certification.
• Education Sponsorship Available (Ts & Cs apply).
• Team Christmas Party.
• Employee Refer-a-Friend Scheme.
• Cycle to Work Scheme.
• Tax Saver Travel Scheme.

Summary of Role:

The Trainee Dental Nurse/Receptionist is a training role which will be provided with training/shadowing to enable them to be responsible for providing excellence in service through the efficient management of patients through the practice. They may be required to attend college and study for their dental nursing qualification, in addition to the day to day duties of their role as Trainee Dental Nurse/Receptionist

Tasks and Responsibilities:

Dental Nursing

• Working closely with the dentist, providing chair side assistance to ensure the professional, accurate and timely completion of treatments and relevant records as required for patient care
• Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate, according to the practice’s health and safety policy, manufacturers’ instructions and the Code of Practice relating to infection control as set out by the Dental Council of Ireland.
• Ensure that adequate stock levels are maintained for the smooth running of the practice, and inform appointed staff member when stock levels diminish
• Liaise with reception team to ensure smooth patient communication and transfer of records

Reception

• Greeting and registering patients on a day to day basis at the reception desk
• Providing information and reassurance to patients about their treatment
• Handling, recording and resolving patient complaints in line with company guidelines
• Phone and email management throughout the day
• Daily cashing up exercise for the practice
• Appointment book management to ensure maximisation of working hours
• Providing support to clinicians by sending prescriptions, referral letters, x-rays etc
• Performing any local administration tasks such as filing/scanning/lodgements/postage
• Payor claim administration for GMS/PRSI/VHI/DeCare
• Eligibility checking
• Payment reconciliation
• Running daily, weekly and monthly reports from Exact
• Completion of various spreadsheets for accounts purposes (i.e. cash sheet, trackers etc)
• Key holder duties
• Assisting the practice manager to achieve agreed company KPIs

Qualifications/Experience:

Essential:

• Minimum 1 year of customer facing administration/reception experience required.
• Leaving certificate or equivalent.
• Authorised to work in Ireland.
• Fluent English.

Desired:

• Dental/medical reception or admin experience is an added advantage.

Dental Care Ireland aims to create a culture and working climate which encourages the commitment and motivation of all staff, we are an equal opportunity employer and committed to providing a workplace that is free from discrimination of all types. We seek to promote a sense of identity with our employees; and hope that you will always feel valued. Through a spirit of mutual respect and cooperation, it is hoped that you will be facilitated and motivated to provide the best quality and standard of service to our patients.

Job Type: Part-time

Pay: €13.50 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Wellness program

Experience:

• Receptionist/Administration: 1 year (required)
• Dental/Medical reception or admin : 1 year (preferred)

Language:

• fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person