Ups Field Service Engineer - Ireland

Department: Service Operations
Reports to: Service Operations Manager

About Vertiv

At Vertiv, we design, deliver, and maintain critical infrastructure that keeps the world connected and operational. From hospitals and airports to data centers and financial institutions, our solutions ensure that essential services stay powered and protected 24/7. As a global leader in power and thermal management, we support the backbone of digital transformation and emerging technologies like 5G and Edge computing.

Role Overview

We’re seeking a skilled UPS Field Service Engineer to join our dynamic service team. This is a fantastic opportunity to become fully trained and certified on Vertiv’s industry-leading UPS systems. You’ll play a key role in delivering exceptional service to our clients, ensuring uptime and reliability across mission-critical environments.

Key Responsibilities

• Project & Maintenance Execution: Lead and coordinate assigned projects and preventive maintenance activities, ensuring timely delivery, high-quality standards, and adherence to budget.
• Customer Relationship Management: Build and maintain strong rapport with clients, providing expert technical support and recommendations.
• Service Excellence: Respond to service calls professionally and promptly, performing startups, maintenance, and emergency repairs on UPS, battery systems, power distribution, and monitoring equipment.
• Compliance & Safety: Follow all ISO 9001:2000 processes and current Health & Safety legislation. Ensure accurate documentation including timesheets and service reports.
• Team Collaboration: Share insights and best practices with colleagues, contribute to lead generation, and support continuous improvement across the service team.
• Flexibility: Participate in the 24/7 on-call rota and be available for occasional night/weekend work and travel, including international assignments.

Qualifications & Skills

• HNC/HND in Electrical/Electronic Engineering or equivalent.
• Proven experience in field service or testing of electrical/electronic equipment (UPS or related industries preferred).
• Strong technical understanding of UPS topology.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Self-motivated with strong time management and organizational abilities.
• Valid, clean driving license.
• Willingness to travel and work flexible hours, including weekends and evenings.
• Ability to perform occasional heavy lifting in line with safety guidelines.