Ux Researcher 2

We are a team of product designers, UX researchers, content designers, and technical writers. Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Responsibilities

• Work with stakeholders to understand research needs and develop research plans for your product area.
• Partner closely with design, program management, customer experience, and data science to develop a deep understanding of our customers to inform the product roadmap.
• Pull from a broad portfolio of research techniques from generative to evaluate product and design decisions throughout the entire product cycle.
• Use AI tools where applicable to make your research process more efficient.
• Design, execute, and analyze research to deliver insightful and actionable results.
• Communicate research findings in clear and compelling ways to all levels of the product team, with ability to explain methodology, insights, and design recommendations.

• Build a trusted partnership with stakeholders to inform the roadmap for your area.
• Contribute to the formation of the research culture across our team.

Qualifications

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
  • OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
  • OR equivalent experience.
• 1+ years of research and design work experience, with theoretical and practical knowledge of both qualitative (e.g., ethnography), and quantitative (e.g., data analytics), research methodologies, and statistics.

• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Ability to help teams develop and drive progress on key metrics as well as have experience in creating research plans.
• Effective interpersonal skills. Ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing).
• Awareness of inclusive design and how it supports Microsoft’s mission.
• Experience with Security domain.
• Familiar with agile or lean methodologies.
• Experience with OpenAI/ChatGPT.
• Understanding of Large Language Model (LLM)
• Experience, understanding, and knowledge of Artificial Intelligence.
• Experience with content design and developing human understanable terminology.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.