Vice President, Operations - Internal Only

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2024)

Day to Day

We are seeking a dynamic and strategic Vice President of Operations to oversee our global operations organization. This role will oversee business operations for job seekers and clients, technical operations for clients, and scaled operations which enables the outsourcing needs of all Indeed functions. The VP of Operations will play a pivotal role in driving operational excellence, optimizing processes, and delivering excellent service to our customers on both sides of the hiring marketplace.

Responsibilities

Business Operations
Strategic Oversight: Oversee operations for job seekers and employers, ensuring seamless delivery of services and exceptional user experiences.
Optimization: Develop and implement scalable processes and solutions to enable evolving business needs and drive operational efficiency.
Partnership: Partner with product, marketing, and sales teams to align operational strategies with business goals.
Technical Operations for Clients
Service Excellence: Oversee technical support functions to ensure timely resolution of client issues and enhance client satisfaction.
Innovation: Drive continuous improvement in technical operations through automation, analytics, and industry best practices.
Risk Management: Identify and mitigate operational risks, ensuring system reliability and security.
Scaled Operations
Cross-Functional Leadership: Design and implement scalable operations that sustain all business areas, including customer support, product delivery, and internal functions.
Global Alignment: Coordinate with regional teams to ensure consistency in operations while addressing local needs and challenges.
Technology Integration: Leverage advanced tools and technologies to improve efficiency and performance across operational teams.
Leadership and Team Management
Build, mentor, and inspire a high-performing operations team.
Foster a culture of accountability, innovation, and continuous improvement.
Promote diversity, equity, and inclusion within the organization.
Establish metrics and KPIs to monitor team performance and operational effectiveness.

Skills/Competencies

Experience:

15+ years of progressive leadership experience in operations, client success or technology
Proven success in scaling operations for a global organization, preferably within the technology or online marketplace sectors.
Experience overseeing technical and business operations with a focus on customer success.

Skills & Competencies:

Strategic mindset with a proven ability to translate vision into actionable plans.
Inquisitiveness
Exceptional problem-solving and decision-making skills.
Deep expertise in process optimization, automation, and operational scalability.
Exceptional analytical and data-driven approach to managing operations.
Excellent communication skills, with the ability to influence and partner at all levels.
Exceptional people management and leadership skills with the ability to drive engagement, growth and development.

Eligibility Requirements:

Please note that only candidates with a Senior Director level or higher are eligible to apply for this position.

Salary Range Transparency

United States Remote 255,000 - 380,000 USD

Austin, Texas United States Remote

New York City Metro Area 270,000 - 400,000 USD

Scottsdale 255,000 - 380,000 USD

Seattle 255,000 - 385,000 USD

San Francisco Bay Area 280,000 - 420,000 USD

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

To learn more about your pay transparency rights, click here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, religious creed, national origin, genetics, neuro-diversity, disability, age, status as a protected veteran, or any other non-merit based or legally protected grounds.

Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To request an accommodation, an applicant should contact Talent Attraction Accommodations at 1-855-567-7767, or by email at accommodations@indeed.com. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

Reference ID 2025-45675

The deadline to apply to this position is April 2nd, 2025. Job postings may be extended at the hiring team’s discretion based on applicant volume.

Reference ID: 45675

Job Type: Full-time

Pay: $255,000.00 - $400,000.00 per year

People with a criminal record are encouraged to apply

Work Location: Remote