Video Recovery Technician, Risk Management - Lakeland

Description

The primary purpose of this position is to ensure that the correct video footage of customer and third-party incidents is secured according to the established Publix guidelines. This includes retaining video images of alleged general liability and other events (approximately 12,000 bodily injury events annually) consistent with Publix’s policy and Risk Management guidelines relating to customer and non-associate events. The role supports the entire General Liability Department (both Litigated and Non-Litigated Units) as well as the Worker’s Compensation (WC) department. Responsibilities include:

• Identifying, procuring, and securing all relevant video quickly and accurately according to established Publix guidelines and procedures
• Initial review and analysis of CCTV footage to ensure completeness, evaluate the possibility of recommending additional footage be preserved and prepare a note to the claims system of key information and events in initial review of CCTV such as last inspection time prior to incident, when the customer enters the store, the time of the incident, when cleanup occurs and when the customer leaves the store

The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Required Qualifications

• High School Diploma or equivalent experience
• Ability to communicate effectively in written and verbal form
• Experience with Microsoft Office Applications
• Ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations
• Ability to work effectively without close supervision or guidance
• Ability to self-direct work activities and take action on tasks without direction from a supervisor
• Ability to set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time and within budget
• Ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
• Ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
• Ability to effectively resolve problems
• Ability to create an environment in which a positive and professional service orientation is evident to internal customers
• Ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
• Ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
• Basic skill level in Microsoft Word

Preferred Qualifications

• Bachelor’s degree in any discipline
• 2 years of experience in Publix video recovery processes and operating systems
• Basic skill level with Microsoft Excel
• Knowledge of StarNET, Hitachi server, and Risk Management Claims System.

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Facility

Lak Publix Corporate Office B003