Waiter/Server

JOB SUMMARY

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team playerand be able to effectively communicate with our Kitchen Staffto make sure orders are accurate and delivered promptly.Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

DUTIES, RESPONSIBILITIES, and AUTHORITIES

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Follow all relevant health department regulations

Provide excellent customer service to guests

QUALIFICATIONS / SKILLS

Polite, engaging personality.

Listening and Verbal communication

Customer focus

Customer service

Basic Safety

People skills

Action oriented

Organization

Selling to customer needs

BASIC RELATIONSHIP

Report to Restaurant Supervisor

Work closely with Cafe Team and Auro Support Services

Customer facing

JOB SPECIFICATION

Preferably Proven work experience as a Waiter or Waitress

High School Graduate or College undergraduate.

Must have attention to detail and ability to multitask

Experience as part of pre-opening team preferred

Able to commit 6 days in a week / 8hours per day

Can start immediately and willing to be reassigned in different outlets

Familiarity with telephone, office and point-of-sale software

Auro Chocolate is an equal opportunity employer. We value diversity and are committed to providing equal employment opportunities to all individuals, regardless of ethnicity, color, religion, gender, age, or disability. We strive to create a fair and inclusive work environment where everyone is treated with respect, and opportunities for growth are based on merit and qualifications.

Job Type: Full-time

Pay: From Php16,823.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Server: 1 year (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person