Warranty Administrator

Location: Douglas, Cork, Ireland.

Job Type: Full Time, Permanent

About Us: Join an award-winning team at Johnson & Perrott Motor Group! We are delighted to announce that we are a ‘Platinum Standard Winner’ at the Deloitte Best Managed Companies Awards, which recognizes the best-run companies in Ireland for strategy, capability, innovation, culture, and financial performance. We are now seeking a Warranty Administrator to join our Douglas team.

Job Summary: We are currently seeking a highly organized and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator, you will play a crucial role in ensuring timely and accurate submission of warranty claims, maintaining records, and providing support to various departments. If you have excellent administrative skills, a keen eye for details, and the ability to work in a fast-paced environment, we would like to hear from you.

Responsibilities Include but Are Not Limited To:

• Ensure the timely and accurate submission of claims for warranty under the terms of the manufacturer's warranty procedures.
• Maintain accurate records of all transactions.
• Maintain an efficient filing/record keeping system to assist the audit process.
• Label and store old parts in good order.
• Liaise with the accounts department regarding outstanding claims.
• Undertake recall administration.
• Undertake used car warranty administration.
• Communicate warranty issues to all departments.
• Ensure the timely costing of claims onto our dealership management system.
• Work closely with service advisors, service foreman, and after sales manager to ensure adherence to all warranty procedures.
• Strive for high levels of customer satisfaction, both internal and external.
• Maintain a level of housekeeping required by management.
• Support company quality policy initiatives, including the quality management system.
• Maintain good working relationships with staff in other areas.
• Proactively contribute to departmental and inter-departmental teamwork and support the overall company mission and related initiatives.
• Providing backup support to the service desk when required.

Required Education, Skills, and Qualifications:

• Strong organizational skills, flexibility, and the ability to work effectively as part of a team.
• Excellent interpersonal skills with colleagues and customers.
• Experience working with Kerridge/ADP/CDK systems is an advantage.
• Strong PC skills, and technical background would be an advantage.
• Previous experience in a similar role is an advantage.
• Must have a full clean driver's license.

Personal Attributes:

Candidates should align with our core values of:

• Integrity – Doing the right thing, always.
• Commitment – Taking ownership and delivering excellence.
• Caring – Putting people first, from customers to colleagues.

Benefits:

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
• Work Life Balance: We offer a 4 Day Work Week for this role.
• Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
• Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
• Employee Assistance Program: Access to a support program to assist with any challenges you may face.

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking
• Wellness program

Experience:

• WARRANTY ADMIN: 2 years (preferred)

Licence/Certification:

• B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person