Web Customer Service Representative | Hybrid

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

• HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
• Expanded Medical Benefit
• Accident and life insurance
• Dental and optical reimbursements
• Free medical consultation with Lexmark’s in-house doctors
• Employee privilege access to lactating, gaming, music and sleeping room
• Health and wellness activities
• Work-life balance
• Semi flex schedule and alternative work arrangements
• Dress down Friday and Shift Allowance
• Company-sponsored team bonding activities
• Career advancement opportunities
• Unlimited access to online learning
• Diversity, Equity and Inclusion programs

***eligibility guidelines apply***

JOB SUMMARY:

The Web Customer Service Representative is responsible for communication with large account stakeholders and customers via phone and email regarding direct business with Lexmark.

KEY ROLES & RESPONSIBILITIES:

Take phone calls, Click-to-chat and emails from customers regarding:

• Setting up a direct account with Lexmark
• Product information
• Placing an order
• Order status access or issues
• Large account manager contacts information
• B2B site issues

Register and maintain customers in the Global Web Order Status portal

• Registering and approving new customers
• Validate customer is in MDM (Master Data Management) database
• Validate customer is registered with the correct SAP Sold-to
• Train customers and internal users on using the portal
• Forwarding break/fix issues to IT, Program Manager and/or COE for SA

SKILLS:

• Exemplary phone skills
• Communicates well through email and chat
• MS Office Suite – including Word and Excel skills
• Works well independently and with a cross-functional team
• Process oriented

SYSTEMS:

• Adobe Suite (Magento, WorkFront)
• Global Web Order Status

EDUCATION & EXPERIENCE:

• Bachelor’s degree
• 3 years' experience in a customer service role

Expectation:

• Willing to work on night shift (North America Time Zone)

Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Work from home

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary

Work Location: Hybrid remote in Cebu City