Workforce Manager

Worforce Manager

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Key Responsibities

Manage the business line Workforce in alignment with the GBD & HR Strategy: workforce baseline, skills evolution, tactical action plans.

Shape the Workforce to face future challenges and meet the Global Business Line strategic objectives.

Workforce Control

• Define the organisation workforce strategy aligned with policies, business objectives and constraints.
• Liaise with leadership on the evolution of workforce resources.
• Use workforce optimisation software to improve efficiency and forecast staffing needs after taking into account metrics like geomix, cost per head, etc.
• Pilot budget forecast, develop and implement staffing and metric models, reporting and analysis.
• Ensure the appropriate sourcing mix for the opened positions for both internal and external needs.

Workforce Management

• Anticipate and plan the future workforce capacity and capability requirements.
• Produce and analyse the reporting needed to anticipate and track workforce needs and workforce evolution.
• Report on workforce evolution and associated costs.
• Ensure that necessary decisions to meet business, financial and customer requirements are taken.
• Pinpoint measures to enhance the workforce efficiency and effectiveness.
• Assess hiring needs based on business priorities.
• Manage Workforce suppliers with regular governance, evolution tracking and escalation management.
• Validate workforce management plans with the COO and HR Director.

Learning & Development

• Train hiring managers and resource managers on the use of workforce processes and tools.
• Regular communication update on workforce guidelines and train hiring managers in regards with those evolutions (processes & tools).

Enhancement

• Develop policies that guide workforce management positively and work with the community of Worldline workforce managers.
• Ensure communication of these policies, procedures and compliance.
• Assess the good understanding of these policies and procedures compliance.
• Participate on initiatives /projects to ensure alignment between business needs and HR actions related to workforce staffing and composition.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.