Workforce Team Leader

Key responsibilities

Project Delivery

• · Involved in performing all activities needed to maintain high productivity in employees by ensuring staff optimization
• · Work with various leaders to ensure that objectives related to workforce efficiency, responsibility & targets are set and properly monitored
• · Translate data into meaningful, actionable information where managers and decision makers are empowered to create informed, intelligent decisions
• · Facilitate effective communication within the organization

People Management

• · Provide leadership to direct reports by defining work and ensuring deadlines are understood and adhered to and that project objectives are clearly articulated and understood
• · Responsible for effective resource management and attrition control. Motivate and develop group employees through leadership and example, identifying and agreeing learning and development needs as required
• · Manpower planning, mapping of resources & Attrition analysis

Qualifications & Desired Skills

Experience: 5 years and/or above

Education: Graduate/Post Graduate

Skills

• At least 2 years managing a Workforce Team in a BPO setting, with at least 4 years in WFM
• Highly analytical
• Expert in Advanced Excel and Data Analysis
• COPC/Six Sigma certified preferred but not required
• Willing to work on a shifting schedule

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team Lead: 2 years (Required)
• Workforce Management: 4 years (Preferred)

Work Location: In person