Food & Beverage Team Lead

Food & Beverage Team Lead

DoubleTree by Hilton Auckland Karaka is seeking an experienced Food & Beverage Team Lead to join our hospitality team. This role is ideal for a motivated individual with strong leadership skills and a passion for delivering exceptional guest experiences.

What will I be doing?

As the F&B Team Lead, you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Undertake steps to ensure that the cashiers’ desk is ready and set for service.
• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
• Assist F&B attendants and kitchen team where required and carry out any reasonable duties requested by the Supervisor / Manager.
• Ensure that all service procedures are carried out to the standards required.
• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
• When passing by guest tables, check if they require service.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Ensure that safe and healthy working practices are observed throughout the service.
• Report any accidents / incidents to the Supervisor / Manager.
• Train new team members and trainees.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A F&B Team Lead always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience is a supervisory role with Food & Beverage or hospitality
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!