Medical Office Receptionist

Mackenzie Heart Centre is a modern cardiologist practice providing cardiac testing and cardiology consultation services. We aim to run a paperless office with full electronic medical record usage. We are looking for a dedicated, hard-working individual with strong communication skills to join our team. Experience with EMR and working in a medical office preferred, but not required. Willing to train the ideal candidate.

This candidate should also be a friendly, empathetic individual who will be supportive to our team and provide every patient with a great customer experience.

Key Responsibilities:

• Checking in patients and scheduling appointments for cardiac tests and physician visits.
• Attending to phone calls and voicemails, answering patient’s questions, making reminder phone calls and confirm appointments
• Answering telephone calls and taking accurate messages for Doctors and Management
• Provide a high level of customer service and resolve queries over the telephone, email and at front desk
• Obtain external reports and attach to patient charts as necessary.
• Perform a variety of clerical, administrative and receptionist tasks such as data entry, filing with a high level of accuracy for Intake patients, scanning, copying, filling.
• Complete other clerical duties as assigned, including maintaining of forms/office supplies, sort incoming and outgoing mail
• Clean and maintain reception and work areas

Previous work experience in a Medical Clinic is appreciated as well knowledge of the healthcare system in Ontario.

Key qualifications and competencies:

• High school diploma, MOA Diploma preferred
• Minimum 1 year experience in office setting
• Communicate in a clear, polite and effective manner and listen attentively to patients and colleagues
• Strong organizational skills to manage patient data, doctor’s and technicians schedules, and prioritize tasks
• Detail oriented to ensure patient charts are complete and up to date and physician tasks are completed accurately.
• Punctuality - arrived at work on time. Respond to doctors and patients queries promptly

Job Types: Full-time, Part-time

Pay: $20.00-$24.00 per hour

Benefits:

• Casual dress
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Work Location: In person