Operations Manager - Bpo

Operations Manager – BPO

Company: Uplift Global BPO
Location: Cebu City, Philippines (On-site)
Employment Type: Full-time
Salary Range: ₱90,000 – ₱150,000 per month (based on experience)
Reports To: Managing Partner / Ownership

Build Something — Backed by Real Stability

Uplift Global BPO is a Cebu-based outsourcing company serving U.S. clients in telecom, sales, customer service, and back-office support. This role is ideal for someone ready to step up from mid-level management into true operational leadership.

We are currently a 40-person operation operating from a modern 4-story, 1,000 sqm facility with an in-house canteen — and we are positioned for expansion.

What makes this opportunity different is our backing. Our corporate office, Sandler Partners, headquartered in Redondo Beach, supports over 7,000 sales agents nationwide, with more than 100 professionals dedicated to sales, marketing, and finance.

This provides real stability, established U.S. partnerships, and a strong pipeline — while allowing our Cebu operation to grow with agility and authority.

We are not hiring someone to simply maintain operations. We are looking for a builder.

About the Role

You will oversee daily site operations and play a key leadership role in scaling the business with corporate oversite.

Our U.S.-based sales and marketing will be handled by our corporate office. Your responsibility is operational excellence, team leadership, accountability, onboarding new accounts, working directly with new clients to understand and meet their needs, and driving controlled, sustainable growth.

You will work directly with ownership and interact with U.S.-based partners and newly onboarded clients to ensure smooth program launches and strong ongoing performance.

This is a leadership role with real authority — not just middle management.

KEY RESPONSIBILITIES

Operational Leadership & Accountability

• Oversee all daily call center operations across departments
• Manage supervisors, team leaders, QA, support staff, and administrative personnel
• Drive KPIs, productivity targets, revenue goals, and quality standards
• Establish accountability systems and performance scorecards
• Implement operational improvements to increase efficiency and profitability

Client Onboarding & Program Launch

• Lead onboarding of new client accounts from contract handoff to full operational launch
• Work directly with new clients to understand objectives, KPIs, service expectations, and reporting requirements
• Build ramp plans, staffing models, and structured training timelines
• Coordinate training, QA calibration, and system integration
• Ensure smooth launches with clear reporting and measurable performance tracking

Client Relationship Management

• Serve as local operational point-of-contact for U.S.-based partners and clients
• Conduct regular performance reviews and operational updates
• Identify issues early and implement corrective action plans
• Maintain high client satisfaction and retention

Growth & Expansion

• Partner with ownership to plan site expansion and seat growth
• Prepare infrastructure, staffing plans, and leadership capacity for new accounts
• Scale the operation from 40 seats toward significantly larger capacity
• Maintain disciplined, structured, and profitable growth

People & Culture Leadership

• Coordinate closely with HR on recruitment, onboarding, employee engagement, and retention
• Develop supervisors and future leaders internally
• Enforce strong accountability and performance culture
• Maintain a professional, disciplined, and growth-focused environment

Ideal Candidate

• 4–6 years BPO industry experience
• Experience as Supervisor, Team Leader, or Operations Manager
• Experience managing teams of 15–50+ agents
• Experience running or helping launch a small site is a strong advantage
• Strong leadership presence and accountability mindset
• Comfortable working with U.S. clients and ownership
• Entrepreneurial spirit — enjoys building and scaling
• Organized, disciplined, and results-driven
• Previous work experience as Business Development Manager is a plus

This role is ideal for someone ready to step up from mid-level management into true operational leadership.

Compensation & Benefits

• ₱90,000 – ₱150,000 monthly salary (based on experience)
• Free HMO
• Meal Allowance
• Performance bonuses tied directly to site growth and KPIs
• Relocation assistance (if needed)
• Direct access to ownership
• Real decision-making authority
• Modern 4-story, 1,000 sqm facility
• In-house canteen
• Long-term leadership opportunity

Send your resume to talent@upliftglobalbpo.com and tell us why you’re the perfect fit for this exciting role!

Job Type: Full-time

Pay: Php90,000.00 - Php150,000.00 per month

Benefits:

• On-site parking

Application Question(s):

• Where are you currently residing?
• Are you comfortable to work onsite in Tipolo, Mandaue, Cebu?
• Are you comfortable to work during night shift from 10pm-7am?
• What is your salary expectation?
• When can you start?
• Do you have previous work experience as Business Development Manager role in a BPO setting?
• How many years of work experience do you have as a Operations Manager role within a BPO setting?

Work Location: In person