Operations Specialist - Retail Intern: Fall 2024

Job Description

Whether it is investing capital to create additional jobs, bringing new life to a building or activating a public space, our philosophy is simple: effect positive change in Detroit and the communities we call home. Rock is a For-More-Than-Profit organization located in the heart of Detroit. Our mission is to strategically vet and pursue opportunities, align interests and provide key services across the affiliated companies, comprising founder and chairman Dan Gilbert's Rock Family of Companies. As a For-More-Than-Profit organization we believe in doing well by doing good. When it comes to doing well by our team members and the communities we operate in, the question is never “are we doing enough?” The question should always be, “what more can we do?” Our organization seeks to attract diverse talent; engage, develop and retain team members; better engage with the community on issues of race, police brutality, equity and inclusion; and share our commitment so that we can drive the conversation forward.

Apply today to jump into a career that means more than just “going to work.”

Preferred Qualifications

• Self-directed approach
• Ability to communicate effectively
• Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word

Job Summary

Interns at the Rock Family of Companies gain priceless hands-on experience. Here, you'll learn how it feels to be in the workplace, participate in events and become a valuable member of our team.

Responsibilities

• Running the Threads Store Tuesday through Thursday
• Assisting customers
• Knowledge of products in-store and online
• Understanding of current gift program credits
• Restocking and organizing store product
• Working with product manager and marketing manager to keep store fully stocked
• Communicate feedback to product manager to curate merchandising strategies to maximize product turnover
• Connect with marketing manager on in-store product that is not moving
• Tracking foot traffic in store
• Keep track of customer feedback in quantifiable way
• Upkeep of pick-up rack
• Communication with team members
• Restocking and organizing rack
• Communicating with mailroom as needed for special programs
• Testing new pick-up rack process; working with marketing manager to fix current process
• Customer service inbox representative
• Responding to general and order-related questions
• Pulling in appropriate Threads team members to assist with larger requests in mailbox
• Connect with our vendors (JP) to fix one-off order issues
• Working with marketing manager and product manager for larger/recurring issues in inbox
• Process improvements
• Continuously evaluate and improve operational processes to enhance efficiency
• Implement automation and technology solutions to streamline operations

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.