Administrative Coordinator

Job Title: Administrative Coordinator – Tap and Shine Calgary
Location: 4509 1 St SE, Calgary, AB
Job Type: Full-Time
Compensation: Starting at $18/hour | 40–44 hours per week

About the Role

We’re looking for an Administrative Coordinator who thrives in a fast-paced, organized environment. This role is the glue that keeps our front office and operations running smoothly—from warmly greeting clients to managing schedules and digital systems with precision. There are no sales responsibilities in this position—just pure operational excellence.

If you love being the person everyone can count on, enjoy working behind the scenes to keep things flowing, and want to join a high-performing team that delivers premium automotive protection, this is your opportunity.

What You’ll Be Responsible For

Reception & Client Coordination

• Greet clients and visitors with a polished, professional attitude
• Answer phone calls, texts, and emails promptly and courteously
• Book and confirm appointments for Icon Rocklear, PPF, windshield film, and tint services
• Check in clients during appointments and arrange Uber rides as needed
• Maintain a clean and welcoming front office/reception area

Administrative & Operations Support

• Accurately input and manage client records, deposits, invoices, and work orders in our CRM
• Document any vehicle conditions, damages, or notes for installer clarity
• Organize digital files in Google Drive and maintain physical filing systems
• Support internal communication by relaying job info clearly to installers and team leads
• Keep workflows streamlined with timely data entry and follow-through
• Create internal docs, spreadsheets, and office materials using Google Suite (Docs, Sheets, Drive)
• Assist with office tasks and internal projects that keep our shop efficient and on-track

You’ll Excel in This Role If You Are…

• Meticulously Organized: You get a thrill from keeping things clean, efficient, and accurate.
• Reliable & Resourceful: You don’t wait to be told—if something’s off, you fix it.
• Tech-Savvy: You’re confident navigating CRMs, Google Suite, and cloud-based systems.
• Friendly & Professional: You create great first impressions and know how to keep things calm.
• Multi-Tasking Pro: You can juggle calls, bookings, admin tasks, and more—without dropping the ball.
• Autonomous: You don’t need to be micromanaged—you take initiative and own your tasks.

Requirements

• 2+ years of experience in an administrative, receptionist, or coordination role
• Strong clerical and data entry skills (accuracy is a must!)
• Familiarity with Google Docs, Sheets, and Drive
• Comfortable handling multiple priorities and switching gears throughout the day
• Excellent written and verbal communication
• Experience in customer-facing roles preferred
• Bonus: Experience using CRM or scheduling platforms

What’s In It For You?

• Hourly Pay: $18+/hour with 40–44 hours/week
• Team Environment: Be part of a tight-knit, high-performance crew
• Work With Purpose: You’ll help deliver world-class service to clients who care about quality
• Industry Learning: Get exposed to the world of high-end automotive protection
• Room to Grow: Learn operations inside-and-out and grow as the company scales

How to Apply

Email hello@tapandshine.com with your resume and a short intro about why you're the right fit.
Want to stand out and get first priority for your application? Submit a 2-minute video in your email explaining what excites you about this role and how your experience fits.

Schedule:

• 8-hour shifts
• Weekends required (shop operates Wednesday to Sunday)
• Flexibility with day and evening shifts

Perks & Benefits:

• Paid time off
• On-site parking
• Company events & team appreciation
• Store discounts
• Vision & dental care available
• Occasional snacks & staff meals

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 – 44 per week

Additional pay:

• Overtime pay
• Tips

Benefits:

• Company events
• Dental care
• Discounted or free food
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Morning shift

Application question(s):

• Tell us about a time you had to manage multiple tasks at once. How did you stay organized?
• Have you worked with Google Suite (Docs, Sheets, Drive) or similar software?
• Are you comfortable using CRM systems and managing customer records?
• Do you have experience handling customer inquiries via phone, email, and in person?
• On a scale of 1-5, how comfortable are you explaining services and pricing to customers? (1 = not at all, 5 = very comfortable)
• Have you ever assisted with sending quotes or following up with potential customers?
• Are you comfortable following up with clients via phone, email, and text to help secure bookings?

Experience:

• Sales administration: 2 years (required)

Language:

• English (required)

Work Location: In person