App Review Support Team Manager

At Apple, great ideas have a way of quickly becoming phenomenal products, services, and customer experiences. Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before.
Why Apple? At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision. And through our collaborative process we build memorable experiences for our customers!
The Worldwide Developer Relations team is looking for an App Review Support Team Manager who demonstrates critical thinking, integrity and acute attention to detail. Your focus will be leading and supporting a team of Specialists, running daily operations and reviewing app submissions to ensure the quality and safety of all apps in accordance to the App Store Review Guidelines.
Join Apple and help us leave the world better than we found it!

Description

• As an App Review Support Team Manager, you will be responsible for providing daily leadership and promoting the development of 20 to 25 App Review Specialists in your team.
• You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking.
• You will identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership.
• You will support employees' success through establishing relationships and seek to understand what motivates individuals.
• You will be responsible for performance management, ensuring daily, weekly, monthly, quarterly operational metrics are met.
• You will effectively execute on management and administrative tasks such as leading team meetings, conducting regular one on ones, hiring, training, and development of employee performance.
• You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges.
• You will establish clear and effective working relationships and communication channels with internal partners.
• You will need to be able to demonstrate expertise in processing apps through reviewing apps consistently on a weekly basis.
• You will provide support and guide Specialists towards solving Apps they encounter daily.

Preferred Qualifications
Ability to maintain high quality work through consistently meeting and exceeding performance goals.
Knowledge of management tools, processes, procedures, and performance metrics.
Experience in developing employees towards achieving optimal results through coaching.
Ability to develop mentoring plans through incorporating observations and key performance trends.
Possess strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
Great at building rapport and relationship with team to bring strong team cohesion and morale.
Excellent influencing skills and ability to work with multiple collaborators.

Minimum Qualifications
Prior experience in leading a team as a People Manager.
Language proficiency in English and one of the listed: Chinese, Japanese, Korean, or other languages of the Asia Pacific region.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.