Assoc Sales

Essential Duties and Responsibilities – (Key Activities of the role)

The Key responsibilities of RFP Specialists are:

• Support the business in identifying system and process enhancements that will be beneficial for the next RFP Season.

• Conduct user testing prior to the launch of system enhancements to hotels and Global Sales Worldwide.

• Manage the whole RFP process for Corporate Transient Accounts.

• Implement the Sales Strategies of IHG Global Sales.

• Compile and analyze the client’s RFP requirements.

• Prepare cover letters and client documents needed for the RFP.

• Create RFPs in the IHG RFP tool and other partnered third party RFP websites.

• Set up RFP Custom Questions and prepare customized exports.

• Ensure RFPs are launched correctly and without errors.

• Recommend to the client the hotels to be solicited from analysis based on the City Volume Reports, Number of Room Nights and client requirements.

• Assist solicited hotels in answering account queries.

• Contact hotels to follow-up RFP responses. Ensure that the hotels meet the due date of the RFP.

• Review RFP responses of the hotels before submission to the clients.

• Conduct Rate Reviews for accuracy and adherence to the IHG’s target rate growth.

• Initiate negotiations in behalf of the clients.

• Review the negotiation responses of hotels and clients prior to endorsing for decision (Acceptance/Decline)

• Accept/Decline RFPs and properly update the status on the tool.

• Prepare Rate Loading files to be submitted to the Global Rate Loading team.

• Correct rate loading errors.

• Assist Sales Associates and/or Sellers for any questions, concerns or activities related to the RFP process.

• Update team trackers and assist as back-up when a co-team member is on leave.

The RFP Sales Associate must:

• Analyze reports, trends and data in relation to the performance of their assigned accounts.

• Recommend RFP solutions to the Sales Associates, Sellers or Clients.

• Remind Sales Associates/Sellers and redirect their activities that will support the Global Sales Strategies

• Use own judgment and initiative to effectively resolve cases

• Perform administrative duties as assigned by team manager

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