Automotive Service Advisor

About Us:

Forest Lake Ford, your hometown dealership proudly serving the Forest Lake community. Nestled in our brand-new, state-of-the-art facility, we are thrilled to introduce the NEW Forest Lake Ford, where innovation meets the familiar warmth of a locally owned, family-operated dealer group. At Forest Lake Ford, we understand the importance of community and family values. Our experienced sales and service staff embody this ethos, bringing a personalized touch and a deep knowledge of Ford vehicles to every interaction.

Position Summary:

The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.

Schedule: Monday - Friday + Rotating Saturdays

Key Responsibilities:

• Greet all customers in a prompt, courteous, and professional manner.
• Clearly communicate vehicle symptoms and service needs between customers and technicians.
• Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
• Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
• Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
• Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
• Review completed work with customers and ensure their understanding of repairs performed and associated costs.
• Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
• Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
• Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
• Keep service drive, advisor stations, and customer waiting areas clean and organized.

Qualifications:

• Prior experience as a service advisor, preferably in a Ford or other dealership setting.
• Working knowledge of automotive systems and repair processes.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in DMS/CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment with minimal supervision.
• Willingness to work flexible hours, including some evenings and Saturdays.
• ASE certification or Ford STARS training is a plus (or willingness to obtain).
• High School Diploma, GED, or equivalent experience (required)
• Valid driver’s license (required)

Work Environment:

• On-site at dealership service department.
• Customer-facing role with both indoor and outdoor responsibilities.
• Team-oriented, high-volume service department.

Compensation and Benefits:

• Base Salary: $40,000-$100,000 (Base + Commission)

Benefits Package:

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

Why Choose Forest Lake Ford?

At Forest Lake Ford, we’re committed to helping you thrive. Here’s what makes us a standout choice for your career development:

• Hands-On Learning: Work in a state-of-the-art service department with expert mentors.
• Supportive Team: Collaborative environment focused on growth and excellence.
• Career Advancement: Long-term growth with clear opportunities at Forest Lake Ford.