Billing Specialist

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | Call Center Operations Hours: 8:30am – 5:00pm

Specialties / Licenses or Certifications

N/A

Our Position

The Billing Specialist will be responsible for managing the billing process, ensuring accurate and timely invoicing in PestPac, managing billing discrepancies and collaborating with operations and finance to maintain compliance with billing guidelines and implementing efficient billing procedures.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Answering and managing inbound calls from the Mission Control Call Center for billing questions and disputes.
• Researching and determining the cause for the billing discrepancy and communicating effectively with the field to ensure accurate billing, as well as identifying areas for improvement within the billing process.
• Producing monthly billing metrics, revenue analysis and reporting.
• Reconciling monthly collections against open accounts, investigating any discrepancies, and working with Rocket Leadership and the Controller to resolve receivable balances.
• Reviewing, coordinating, and addressing invalid invoice submissions to ensure accurate and timely collection of revenue.
• Reporting progress, operational issues, and organizational opportunities to the operation and finance team monthly or as needed.
• Providing administrative and clerical support that aids the daily service billing operations and collections team.
• Updating customer accounts with updated billing information and documents all changes and notes to customer accounts in PestPac.
• Collecting payments and applies to proper account.
• Assist call center queue in times of high call volumes.
• Applying credit/debit adjustments.
• Providing and performing other projects and duties as assigned.

Our Requirements

• High School diploma or equivalent.
• Customer service, billing, or collections and interpersonal skills required.
• Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
• Previous customer service and/or inside sales experience is preferred.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass a seven-year criminal background check.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.