Business Support Officer

Introduction:
Are you organised, proactive, and passionate about helping people into employment?

Join our dynamic team as a Business Support Officer, where your attention to detail and support will directly impact the delivery of employment services through our organisation.

Description:
About the role

As a Business Support Officer, you will play a critical behind-the-scenes role in providing high quality administrative and customer service support to Bamara staff.

You will support our Job Mentors through scheduling, reporting and a range of administrative functions, and office-based duties.

The role involves providing regular reporting on data and liaising with both internal and external stakeholders. This position is heavily administrative and call-center oriented, so strong time-management skills and demonstrated administrative experience are essential.

This is a full-time role based in Newcastle.

Skills and Experiences:
About you

• Knowledge of the ESS system - Desirable
• Mentoring or case management experience in an Employment Services - Desirable
• Excellent interpersonal skills and exceptional phone manner with the ability to yarn with our participants
• First Nations Cultural sensitivity
• Strong organisational and multitasking ability
• Proficiency in Microsoft office suite
• Strong attention to detail
• Ability to work independently and as part of a team
• Ability to work under pressure and handle customer complaints
• Must have WWCC and pass a police check.