Customer Service Expert

We are seeking a dedicated Customer Service Expert with logistics experience to join our team and provide exceptional support to our customers. In this role, you will be the first point of contact for inquiries, ensuring prompt and professional assistance via phone, email, and chat. The ideal candidate is patient, empathetic, and skilled at resolving issues efficiently while maintaining accurate records.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve product or service issues, ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Use MS Office (Excel, Word) to track data, update records, and generate reports.
• Collaborate with other departments (e.g., Sales, Technical Support) to address customer needs.

Qualifications & Skills:

• 1+ year of customer service experience (preferred but not required).
• Excellent verbal and written communication skills (clear and professional).
• Proficiency in MS Office, especially Excel (data entry, basic formulas).
• Patience and empathy – ability to handle frustrated customers with a calm demeanor.
• Problem-solving mindset – proactive in finding solutions for customers.

Nice to Have:

• Experience with CRM software (e.g., Zendesk, Salesforce).
• Familiarity with basic troubleshooting for product/service issues.

Job Type: Full-time

Pay: Php36,000.00 - Php38,000.00 per month

Benefits:

• Health insurance
• Paid training
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Weekends

Application Question(s):

• Are you comfortable working in a remote setting?
• Are you okay working 50 hours per week during American business hours, including weekends?
• We must fill this position urgently. Can you start immediately?
• Do you have experience working directly with US clients?
• Do you have experience utilizing CRM software like Zendesk or Salesforce?
• Do you have experience handling logistics?
• Did you handle customer support via calls, chat, and email?
• Have you handled administrative tasks for clients in your past positions?

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Location:

• Philippines (Required)

Work Location: Remote