Customer Service Representative ( Business To Client )

Qualification:

• Graduate of any Bachelor's course
• At least 3to 5 years of experience in customer support roles
• Experience in the rent-a-car or hospitality industries or booking flights is a plus
• Experience in emergency dispatch, roadside assistance, or high-pressure customer service roles
• Fluent in English (additional languages are a plus).

Job Description:

• Assist customers with inquiries and issues related to their bookings.
• Support internal teams with customer interactions during vehicle pick-up and drop-off.
• Explain Company policies, vehicle functions, and travel expectations clearly.
• Handle real-time customer support via calls, live chat, and email.
• Troubleshoot travel disruptions and coordinate emergency roadside services.
• Liaise with insurance providers, local operations, and external partners to ensure timely resolution.
• Accurately document cases using tools such as Zendesk, Talkdesk, and CRM systems.
• Identify recurring issues, conduct Root Cause Analyses, and suggest process improvements.
• Create and update internal documentation and self-service support resources.

Job Types: Full-time, Permanent

Pay: Php30,000.00 - Php50,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person