Customer Service Representative (Csr)

CSR (Non-voice)

Responsibilities

• Monitoring of Tiktok Shop Center
• Reports to the Operations Supervisor with all progress, keeping them updated on the progress of the staff and the completion of sales targets
• Assisting and answering queries of clients and/or customers
• Develop and maintain customer relations and key accounts
• Send reports on sales activity, accounts status and possible issues
• Coordinate with Clients and Warehousing staff

Qualifications:

• Experience in any form of sales, E-commerce, importation, logistics or BPO is a huge factor
• Fluent in English (conversational level)
• Experience in any sales generating industry (especially BPO) is preferred
• Cold Calling experience is a huge plus
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
• Familiar with Microsoft Excel functions
• Experience in lead generation or head hunting of clients is preferred
• Willing to work onsite in BGC, Taguig City

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php23,000.00 per month

Benefits:

• Company events
• Employee discount
• Gym membership
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you proficient in the English language?

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person