Customer Service Representative (Csr)

Call Center Agent
Cebu City | Onsite
Sapient

About us
Sapient is expanding and looking for Call Center Agents in Cebu City. Join our team and enjoy a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career—just like many of our current team members who chose to grow with us.

Job Description
We are looking for Call Center Agents to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.

Responsibilities:

• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays
• Paid training on company processes and customer service techniques

Requirements:

• At least High School or Senior High School graduate
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and ability to multitask
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay with performance-based incentives
• Exposure to multiple industries and skill-building opportunities
• Collaborative, supportive, and dynamic team environment

Apply Now
Kickstart your career as a Call Center Agent at Sapient and help deliver excellent customer service while growing your professional skills.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php14,000.00 - Php32,000.00 per month

Benefits:

• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person