Customer Service Representative (Healthcare Account)

Discover your 100% YOU with us!

Position: Healthcare Customer Service Representative
Location: Eastwood Libis Quezon City

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As Healthcare Customer Service Representative you will:

• Initiate high-volume outbound calls to introduce and market our pharmacy's services.
• Articulate clearly the value proposition, including fast processing, free delivery, and specialty medication access.
• Develop instant rapport with prospects and professionally handle any objections to close the sale.
• Log and update call activities and lead progression accurately within the designated tracking system.
• Achieve or surpass all assigned daily, weekly, and monthly lead conversion and calling metrics.

What You Need:

• Proven strong communication and persuasive skills.
• Prior experience or basic knowledge of the healthcare industry, medications, or prescriptions.
• Ability to thrive in a role requiring a high volume of outbound calls daily.
• Must be willing to work onsite in Eastwood, Quezon City.

Preferred skills/expertise

• High school diploma or equivalent
• Minimum of 2 years of experience in a healthcare billing, collections, or clinical role
• Strong understanding of both commercial insurance and medicaid policies and requirements
• Proficient in using electronic medical records (EMR) systems and other relevant software
• Solutions-oriented and ability to problem solve
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational and time management abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Home Healthcare Experience
• Experience using Kan-Time as an EMR

Job Types: Full-time, Permanent

Pay: Php25,000.00 - Php28,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Application Question(s):

• Proven strong communication and persuasive skills?
• Prior experience or basic knowledge of the healthcare industry, medications, or prescriptions?
• Ability to thrive in a role requiring a high volume of outbound calls daily?
• Willing to work onsite in Eastwood, Quezon City?
• High school diploma or equivalent?
• Minimum of 2 years of experience in a healthcare billing, collections, or clinical role?
• Strong understanding of both commercial insurance and Medicaid policies and requirements?
• Proficient in using electronic medical records (EMR) systems and other relevant software?
• Home Healthcare Experience?
• Experience using Kan-Time as an EMR?
• Can start ASAP?

Work Location: In person