Customer Service Representative (Healthcare Account)

About the Role

Join a dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career as a Call Center Representative!

What We Offer

• 8-hour shifts with fixed weekends off
• Day 1 HMO coverage for you and 2 dependents
• Medical cash allowance
• Rice and clothing allowances
• Free daily lunch
• Paid time off
• Training and staff development programs
• Employee engagement activities
• Opportunities for career growth and internal mobility

Job Purpose

The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Key Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information
• Process patient credit card payments to resolve outstanding self-pay balances
• Apply basic knowledge of healthcare claims processing including ICD-9/10, CPT, HCPC codes, and 1500 forms
• Understand fundamental concepts in healthcare reimbursement and revenue cycle
• Use GE and Epic workflow systems and other available tools
• Analyze, identify, and resolve issues on patient accounts
• Act cooperatively and courteously with patients, visitors, co-workers, management, and clients
• Adhere to departmental policies, productivity, and quality standards
• Maintain composure during difficult calls
• Perform related duties and special projects as required
• Protect patients’ PHI according to HIPAA standards

Qualifications

• High school diploma or equivalent required
• Previous experience in hospital/facility or physician billing preferred
• English proficiency required; bilingual (English/Spanish) is a plus
• Experience with GE Centricity or EPIC PB preferred
• Ability to work independently and in a team
• Proficiency in MS Office
• Strong verbal communication and organizational skills
• Ability to maintain composure during difficult calls

Working Conditions

• Onsite work required
• Night shift availability required
• Physical: occasional movement, sitting, manual tasks, operating office equipment
• Mental: ability to follow directions, collaborate, and handle stress
• Work environment: generally minimal noise

Job Types: Full-time, Permanent

Pay: Up to Php33,000.00 per month

Benefits:

• Discounted lunch
• Health insurance

Application Question(s):

• Are you amenable to work onsite in a night shift in Pasig?
• How much are your salary expectations?

Experience:

• Medical billing: 1 year (Required)
• Healthcare: 1 year (Required)

Work Location: In person