Engineer
Posted on March 14, 2025 by Singapore Post
- Singapore, Singapore
- N/A
- Full Time
Job Description
This role plays a key part in supporting the organization’s digital infrastructure and operational requirements. It is focused on ensuring that Post Office employees have secure and reliable access to the necessary tools, devices, and applications across various branches and remote locations. The role also includes providing support to employees in remote areas, ensuring that their workstations, laptops, virtual desktops, and mobile devices are properly configured, secure, and functioning reliably. Additionally, the role involves managing and maintaining OT servers and network infrastructure. It combines technical expertise, strategic planning, and collaboration across teams to enhance the end-user experience, optimize server performance, and improve overall IT operations.
Design and Architecture:
- Develop and deploy scalable solutions for end-user devices, including desktops, laptops, printers, payment terminals (NETS machines), and mobile devices
- Design and maintain efficient endpoint management tools (e.g., SCCM, SAM, Google Chrome, ICA solutions) to streamline deployment and ongoing maintenance
- Strategically plan and implement architecture upgrades to align with business objectives, enhancing both security and system performance
System Administration and Support:
- Oversee and manage daily operations of the EUC infrastructure to ensure optimal performance and availability
- Diagnose and resolve complex technical challenges involving end-user devices, operating systems, software, and network connectivity
- Manage servers, virtualization, cloud integration, and troubleshoot complex server issues
- Monitor server performance and ensure high availability
- Assess new patches and updated versions of applications in the lab environment
- Oversee patch management and software updates to ensure security and compliance across all systems and devices
- Handle inventory management and spare parts for systems
- Ensure adherence to safety programs within the team
Security and Compliance:
- Enforce robust security measures on end-user devices to mitigate risks of data breaches, malware, and unauthorized access
- Ensure that all systems and devices comply with regulatory and organizational security standards, including encryption, endpoint protection, and access controls
- Manage and conduct quarterly vulnerability scans for servers
- Demonstrate proficiency in firewalls, VPS, and endpoint protection tools
Collaboration and Training:
- Partner with IT teams across networking, security, and helpdesk functions to address end-user computing requirements and maintain smooth system integration
- Provide training, documentation, and technical guidance to junior FES staff and end-users on new technologies and best practices
Automation and Optimization:
- Automate repetitive tasks such as software deployment and device configuration to enhance operational efficiency
- Develop scripts and automation tools to improve operational efficiency
- Regularly evaluate and refine EUC processes to improve user satisfaction and reduce costs
Requirements:
- Diploma in Computer Science, Information Technology, or a related field.
- At least 5 years of IT experience
- Proficient in both Windows and Linux environments
- Proficient in Server Operating Systems: Windows Server, Linux (RHEL, Cisco Unix, etc)
- Expertise in virtualization technologies (VMware, Hyper-V, etc)
- Strong expertise in EUC technologies, device management, and security solutions
- Hands-on experience troubleshooting hardware, software, and network issues in a large-scale environment
- Experience in large-scale deployments and migrations, such as SAM applications, Windows rollouts, M365, and Chromebooks
- Certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, or equivalent are advantageous
- Class 3 license is required
Advertised until:
April 13, 2025
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