Front Desk Receptionist/ Associate

This role shall be the welcoming face and energetic anchor of the business. This position is ideal for someone with a confident presence, sincere client-first attitude, and a strong sense of integrity and discretion.

Client Experience and Communication

• Greet all clients warmly and professionally in person, via phone, or text.
• Provide accurate check-in and check-out procedures including therapist assignment, locker access, and spa orientation.
• Assist walk-in clients and respond to appointment inquiries, confirmations, and rebooking.

Appointment and Booking Management

• Accurately use the Appointment System for bookings, add-ons, therapist matching, and promos.
• Monitor and update therapist availability in coordination with the Lead Receptionist.
• Check and verify the use of On-the-House (OTHs) promos, Gift Certificates, and Sage slips.

Cash Handling and Sales Reporting

• Collect payments, whether cash, via QR Ph, credit card transactions, or other acceptable modes of payment, as approved by the management,
• Issue correct change in case of cash sales.
• Manage the change fund responsibly under shared custody with the Lead Front Desk Receptionist.
• Ensure sales entries match services rendered and provide end-of-day shift reports.

Front Desk Operations

• Keep the reception area clean, organized, and aligned with the spa's aesthetic standards.
• Request and replenish front desk supplies as needed.

Reporting and Escalation

• Submit daily reports and raise booking issues, unusual client behavior, or policy violations to the Lead Receptionist.

Learning and Team Participation

• Attend team briefings, shadowing sessions, and trainings.
• Contribute to process improvements and maintain alignment with spa values.

Other Duties

• Assist in basic administrative or operational tasks as assigned.
• Uphold confidentiality, professionalism, and company policies at all times.
• Perform other duties as may be assigned by the Immediate Supervisor from time to time.

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Experience:

• Front Desk Receptionist: 1 year (Preferred)

Work Location: In person