Front Office Supervisor

Duties and Responsibilities

· Establish and maintain a positive relationship with clients / guests, including building rapport and providing excellent customer service.

· Ensuring outstanding customer service at all times.

· Ensuring that Company policies and procedures are followed by all the staff.

· Maintains a cheerful, friendly and courteous demeanor at all times.

· Courteously and accurately answers inquiries from potential guests and accept hotel reservations.

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

· Train, direct the work of, resolve issues / problems and coach and counsel the front desk team to ensure a quality operations.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Supervise the operations of the front desk to ensure optimal level of service and hospitality is given to the guests.

QUALIFICATIONS

· Bachelor’s Degree in hospitality, hotel or any degree in business.

· With at least 1 year experience in front desk services in a hotel setting.

· Minimum of 2 years’ supervisory experience in front desk or guest services.

· Highly motivated with energetic personality and has a strong commitment to excellent customer service.

· Ability to maintain composure in any and all stressful situations.

· Excellent verbal and written communication skills.

· Honest, trustworthy and values integrity at all times.

· Willing to work in Makati City.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person