Healthcare Csr For Admission

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Account specific roles and responsibilities
• Updating information in the system regarding patient records

Job Description

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transactions, feedback, etc.

Requirements

• At least 6 months of BPO experience, preferably in a healthcare campaign
• Knowledge with Medicare and Medicaid is a PLUS
• Good verbal and written communication skills
• Proficiency in using MS Tools (Excel, Word, Outlook)
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives
• Rebilling medications accordingly
• Sending emails to facilities to communicate medications for Prior-Authorization
• Researching for patient's insurance or eligibility

Job Types: Full-time, Permanent

Pay: Php19,000.00 - Php23,500.00 per month

Benefits:

• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• Evening shift
• Late shift
• Monday to Friday
• Night shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What would be your expected salary range?