Inside Sales Account Manager

The Role

We’re looking for an Inside Sales Account Manager to own a portfolio of customer accounts in the commercial and industrial refrigeration space. This is a phone-and-desk-based sales role where you’ll split your time between growing relationships with existing customers and prospecting new ones — all while delivering the kind of service our customers tell their colleagues about.

You’ll work closely with your Territory Sales Manager to set and hit revenue targets, and with Account Coordinators who support the quoting and order process. The best person for this role is someone who genuinely enjoys taking care of people, gets energized by earning potential, and brings enough curiosity and grit to learn a technical product line.

What You’ll Actually Do

• Manage a defined portfolio of B2B customer accounts, serving as their primary point of contact for quotes, orders, product questions, and problem resolution.

• Proactively reach out to your accounts on a structured daily, weekly, and monthly cadence — not just when they call you.

• Identify opportunities to grow wallet share with existing customers by understanding their operations and anticipating their needs.

• Prospect and onboard new customer accounts within your assigned territory.

• Accurately prepare and review customer quotes and inquiries; review and coach on quotes completed by Account Coordinators.

• Collaborate with your Territory Sales Manager to set monthly, quarterly, and annual sales forecasts and develop your annual sales plan.

• Participate in Keep Supply’s Open-Book Management (Great Game of Business) practices, understanding how your results connect to the company’s bottom line.

A Typical Week Looks Like

About 75% of your time will be spent on proactive outbound activity — calling existing customers, following up on quotes, and prospecting new accounts. The other 25% is handling inbound requests, preparing quotes, coordinating with Account Coordinators, and reviewing orders. You’ll have a CRM and tools to keep you organized, but you’ll need to bring your own discipline and structure to make the most of your territory.

How You’ll Be Measured

We believe in transparency. Here’s what success looks like in your first 12 months:

• Hit your sales and behavior targets — Consistently meet weekly and monthly behavior targets for calls, quotes, and outreach.

• Grow existing customer relationships — Establish a structured contact cadence for all assigned accounts within 60 days. Grow wallet share with accounts by year-end.

• Prospect and onboard new customers — Onboard new accounts in your first 12 months (target set by territory). Build and maintain a pipeline of qualified prospects.

• Deliver accurate, timely quotes — Maintain 95%+ quote accuracy rate. Average quote turnaround within established SLA.

• Contribute to team and culture — Actively participate in Great Game of Business huddles. Coach and partner with Account Coordinators for optimal team performance.

What We’re Looking For

We hire for trajectory, not history. If you don’t have direct sales experience, that’s okay — we’re looking for the raw ingredients that make a great Account Manager. Skills can be trained. Character cannot.

Must-Haves (non-negotiable):

• Sales Drive — Self-motivated, competitive, and energized by commission-based earning. Sets goals beyond what’s required and pushes through adversity to achieve them.

• Customer Focus — Natural warmth and genuine care for people. Builds trust through consistent follow-through and service that goes above and beyond.

• Communication — Connects quickly with different types of people, adapts style to the audience, and listens actively. Clear and professional on the phone and in writing.

• Coachability — Actively seeks feedback, acts on it, and is committed to continuous improvement. The #1 trait for a trainable hire.

• Problem Solving — Curious about how things work and resourceful when facing the unknown. Finds answers instead of giving up — key for learning our complex product line.

• Team & Culture Fit — Team-first mindset. Thrives in small, transparent, high-accountability environments. Energized by team wins and Open-Book Management.

Important (strongly preferred)

• Organization — Manages competing priorities without being micro-managed. Creates own systems and follows through. Proactive, not reactive.

• Good Judgment — Makes reasonable decisions under pressure with maturity and integrity. Knows when to handle something personally vs. delegate.

Nice-to-Haves

• 2+ years of experience in a B2B or prospecting sales environment.

• Experience with commercial/industrial refrigeration, HVAC, or MRO distribution.

• Familiarity with Open-Book Management or Great Game of Business practices.

• Experience with CRM tools like Salesforce, Slack and Google Workspace.

• History of building and executing an annual sales plan.

Compensation & Benefits

This role offers a base salary plus uncapped commission, with on-target earnings ranging from $55,000 to $150,000 per year depending on experience and performance. The more you sell, the more you earn — there is no ceiling.

Benefits include:

• 100% employer-paid medical, dental, and vision coverage for you and your family.

• Unlimited paid time off plus generous company holidays.

• Employee bonus program tied to company performance.

• Comprehensive training, mentorship, and ongoing professional development.

About Keep Supply

Keep Supply is a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment, and other MRO supplies. No matter the need, we keep our customers supplied and running.

We practice Open-Book Management through the Great Game of Business, which means every team member understands their impact on the company’s financial performance and shares in its success.

We’re a small, scrappy team that values teamwork, work ethic, and humility. We celebrate wins together and hold each other accountable. If you’re looking for a place where your work matters and your growth is invested in, Keep Supply might be the right fit.

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.