It Support Engineer

Fortray Global is seeking a IT SUPPORT ENGINEER for a FULL TIME ROLE in [DUBLIN,IRELAND], requiring [ENGLISH FLUENT] proficiency.
The client is a local Iriesh Company; work authorization (or stable visa valid for 2+ years) is mandatory.

Overview:

We are looking for a proactive and customer-oriented Desktop Support Specialist (L1) to join our IT team. This role provides first-level technical support and troubleshooting for end users across the organization. You will work with a variety of hardware, software, and cloud tools in a fast-paced, hybrid environment, ensuring seamless technical operations and outstanding user experience.

Key Responsibilities:

• Provide Tier 1 support for desktops, laptops, mobile devices, peripherals, video conferencing tools, and office equipment (Windows, macOS, iOS, Android).
• Install, configure, upgrade, and troubleshoot operating systems, applications, and hardware (both in-person and remote support).
• Respond to service desk tickets, ensuring timely resolution, clear communication, and proper documentation.
• Support cloud-based tools such as Microsoft 365, Teams, SharePoint, Zoom, and Google Workspace.
• Assist users with network connectivity, VPN access, MFA issues, and basic account administration.
• Maintain IT asset inventory (laptops, accessories, software licenses, etc.).
• Coordinate with Level 2/3 teams for escalated issues, ensuring smooth handoffs.
• Assist with new user onboarding, device setup, and software deployment.
• Participate in hardware refresh, patching cycles, and other IT operations.
• Follow IT policies and procedures while promoting best practices.
• Maintain and create clear knowledge base documentation and user guides.
• Support cybersecurity awareness by identifying and escalating potential threats (e.g., phishing, unauthorized access).

Technical Skills & Requirements:

• Basic knowledge of networking protocols, IP addressing, DNS, and DHCP.
• Hands-on experience with Windows 10/11, macOS, and Office 365 environments.
• Strong understanding of remote support tools (e.g., AnyDesk, TeamViewer, or SCCM).
• Familiarity with Active Directory, Azure AD, Intune/MDM solutions, and VPNs.
• Proficient in troubleshooting email clients (Outlook, Gmail) and productivity tools.
• Understanding of ticketing systems like Jira, ServiceNow, or Freshdesk.
• Strong hardware troubleshooting skills (RAM, SSDs, display issues, connectivity).
• Familiarity with endpoint security solutions and basic data backup methods.
• Excellent interpersonal, time management, and documentation skills.

Preferred Qualifications:

• 1–2 years of relevant IT support or desktop support experience.
• IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified are a plus.
• Exposure to cloud-first or hybrid working environments.
• Strong customer service mindset with an eagerness to learn and grow.

Note: Visa sponsorship is not available for this role.

Job Type: Full-time

Pay: €2,500.00-€2,700.00 per month