Junior Customer Success Manager

We’re looking for a dedicated Junior Customer Success Manager to build meaningful client relationships, guide smooth onboarding experiences and ensure clients gain lasting value from our solutions and services.

Responsibilities

• Oversee a portfolio of clients, ensuring seamless onboarding and long-term satisfaction
• Serve as a trusted advisor throughout each client’s journey
• Conduct regular check-ins, performance reviews and feedback sessions
• Address escalations promptly and proactively identify potential risks
• Drive client renewals, upsells and referrals through positive relationships

Requirements

• Diploma or Degree in Business, Marketing or a related field
• Prior experience in customer success, account management or client relationship roles is an advantage
• Strong interpersonal, analytical and problem-solving abilities
• Familiarity with CRM systems and client analytics tools

Benefits

• High-ownership role across the full client lifecycle
• Performance-based incentives for retention and growth
• Clear progression path toward Client Success Lead or Head of CX
• Supportive, dynamic and service-oriented team environment

Job Types: Full-time, Permanent

Pay: $4,500.00 - $5,000.00 per month

Benefits:

• Health insurance

Work Location: In person