Operations Officer

We are seeking for a highly organized and proactive Operations Officer to serve as the central coordinator between our clients and internal departments. This role is responsible for managing client requests, monitoring task progress, ensuring deadlines are met and maintaining excellent client service standards.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries and requests.
• Coordinate and with internal departments to ensure timely completion of deliverables
• Monitor task progress and turnaround time (TAT)
• Maintain compliance calendars, filing deadlines and field/client visit schedules
• Prepare operational reports and status updates for management
• Ensure accurate documentation and tracking of all client-related requests

What We're Looking For:

• Bachelor's Degree in Operations/Project Management, Finance, Accounting Technology, Management Accounting and Business Administration.
• At least 2 years of relevant work experience in operations, project coordination, client servicing, or administrative management.
• Previous experience in a shared services, accounting firm, BPO or professional services setting.
• Knowledge on Philippine business compliance regulations and procedures.
• Excellent client management and communication skills.
• Strong organizational, documentation and time management skills.
• Knowledgeable in Microsoft Excel, business applications and Google Workspace.
• Experience with CRM, workflow management, ticketing or project management systems.

What We Offer:

• Opportunity to work with diverse clients and industries
• Career growth and professional development opportunities
• Supportive and collaborative work environment
• Life and health insurance coverage
• Paid training programs for professional development

Benefits:

• Company Christmas gift
• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• 1. How do you prioritize your tasks when multiple deadlines falls on the same day?

2. Tell us about a difficult clients you handled. How did you manage the situation?

3. Describe a situation where you had to coordinate with multiple people or department to complete a task.

Willingness to travel:

• 50% (Preferred)

Work Location: In person