Operations Supervisor

Who are we?

PR Deli Provisions is a specialty foods distributor serving foodservice operators and retailers across Puerto Rico and the U.S. Virgin Islands. We deliver a curated portfolio of premium global brands aligned with the highest culinary standards. Beyond distribution, we partner with our clients to drive growth—providing merchandising support, staff training, and culinary expertise that elevate execution and customer experience. With a strong focus on quality, reliability, and strategic support, we position our partners to stand out, compete at a higher level, and consistently deliver excellence.

Job Summary:

The Operations Supervisor is responsible for overseeing all warehouse operations to ensure efficient, safe, and organized management of personnel, inventory, and processes. This leadership role requires a hands-on approach to managing a dynamic team, implementing effective systems, and maintaining compliance with operational and safety standards.

Essential Functions

• Oversee daily warehouse operations and route dispatch readiness across all markets, ensuring efficient receiving, storage, picking, staging, and delivery execution.
• Supervise handling of perishable products in refrigerated environments, maintaining strict cold-chain compliance, temperature monitoring, and FIFO/FEFO rotation.
• Manage inbound shipments (domestic/international), ensuring PO accuracy and complete documentation.
• Ensure inventory accuracy through cycle counts, audits, and proactive stock rotation to minimize shrinkage and spoilage.
• Plan, staff, and optimize delivery routes, including schedule adjustments, customer updates, and out-of-route approvals.
• Monitor dispatch flow, route execution, and shipment timelines; quickly resolve delays and operational issues.
• Track and analyze warehouse and route KPIs, recommending and implementing process improvements.
• Lead, train, and supervise warehouse and route teams; manage scheduling, performance, engagement, and discipline processes.
• Conduct team meetings, daily huddles, and annual performance reviews; ensure alignment with company goals and SOPs.
• Maintain SOPs and enforce compliance with food safety, safety regulations, and company policies.
• Oversee facility, fleet, and equipment maintenance, including preventive programs, logs, fuel management, and repairs.
• Ensure workplace safety, cleanliness, and proper closing procedures across warehouse and office areas.
• Handle administrative tasks including HR communication, timecard approvals, supply ordering, and operational reporting.

Physical Demands:

The physical demands described below are representative of those required to perform the essential functions of this position successfully:

• Ability to lift, carry, push, or pull objects weighing up to 60 lbs., occasionally.
• Ability to stand and walk for extended periods, including over four (4) consecutive hours.
• Ability to push or pull pallets using pallet jacks and move orders or loads via U-boats weighing up to 2,500 lbs., with appropriate equipment.
• Ability to work in warehouse, refrigerated, and freezer environments with temperatures ranging from -10°F to 40°F for extended periods.

What you need to succeed:

To perform this job successfully, an individual must be able to identify and define problems, analyze relevant variables, and develop effective, practical solutions.

• Demonstrate effective time management, organization, and prioritization skills.
• Exhibit strong leadership and accountability.
• Actively align with and model the mission, vision, and values of Puerto Rico Deli Provisions.
• Maintain a positive, engaged, and team-oriented approach.
• Work effectively with minimal supervision and sound judgment.
• Collaborate professionally and respectfully across teams.

Additional Benefits:

• Performance Bonus - Based on KPIs and quarterly objectives.
• Cellphone allowance
• Vacation: 21 days annually, non-accruable
• Performance Review: Annual performance and salary review.

Pay: $36,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person