Physical Security - Regional Operations Manager

Location:
Singapore

Team:
Corporate Functions

Employment Type:
Regular

Job Code:
A198390A

Responsibilities

Team Introduction
The Physical Security department is responsible for the overall security of the Company's people, assets, operations and reputation. The department establishes and maintains security policies, procedures and standards, along with human and technical measures, employee awareness, alarm and incident response, etc., to safeguard the Company's interests worldwide.

Responsibilities

• Lead and manage the delivery of physical security operations across multiple sites in multiple cities, including the deployment of site security teams.
• Contribute to the development and improvement of physical security policies, procedures and standards, and maintain site risk assessment documentation.
• Plan and implement physical security onboarding and training of security teams to ensure consistent and professional service delivery.
• Manage guarding vendors. Drive high quality operational performance in line with service level agreements (SLAs) and administer invoices and purchase requisitions/orders.
• Handle physical security incidents, including incident reporting and after action reviews, and where necessary, conduct or assist with internal investigations.
• Maintain site emergency response plans covering response protocols for medical, fire, and other workplace emergencies.
• Implement the regional emergency response team programme, including recruitment, training, and drills.
• Support office projects, including the security design of office space.
• Operationalise the event security programme, including conducting venue risk assessments and providing on-site support.

Qualifications

Minimum Qualifications

• 5 years of experience in corporate security, with at least 2 years in a security management role.
• Experience managing security operations across multiple sites with a track record of high performance and increasing responsibilities.
• Operational familiarity with physical access control systems, video management systems, life safety systems and visitor management systems.
• Excellent oral and written ability with strong stakeholder management skills.
• Sound problem-solving skills and comfortable working under pressure and delivering within tight timelines.
• Ability to travel to other offices, sometimes at short notice; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs require.

Preferred Qualifications

• Experience supporting new office security deliverables (e.g., conducting risk assessments, high level design of access control, CCTV and other technical security controls).
• Experience participating in guarding RFPs and supervising contract personnel, including hiring, training, developing, and managing performance.
• Skilled operator, comfortable dealing with a variety of acute incidents.
• Experience supporting business events (e.g., venue risk assessments).
• Undergraduate/Master's degree in a related field is advantageous.
• Relevant industry certification, e.g., CPP, CSMP.
• Ability to update and maintain robust site documentation including checklists, post orders, and standard operating procedures.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.