Sales Associate

The Sales Associate main role is to achieve sales goals while ensuring the best customer experience.

• Develop the customer base with new clients and cultivate a loyal clientele, specially UHNWI clients
• Ensure every customer receives exceptional customer experience
• Provide high quality of service and after-sales service to keep clients engaged with the brand and make them return
• Share the Baccarat story, know-how and quality standards with the customers, by demonstrating in-depth knowledge of the Maison, collections and products
• Generate new business opportunities by inviting existing customers and prospects to in-store appointments and events
• CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting
• Manage day-to-day sales and operations of the store
• Ensure operational procedures and internal policies according to guidelines and optimize store operational efficiency
• Maintain high standards of store presentation and ensure visual merchandising is properly maintained at all times, according to guidelines
• Support the Store Supervisor on roster planning to ensure staff productivity and other duties as assigned
• Take ownership, accountability for store and personal productivity
• Maintain store inventory accuracy at all time

Requirements:

• At least 5-year retail sales experience, ideally in luxury industry or high-value goods (high-tech, furniture…)
• Excellent interpersonal and customer service skills with pleasant and outgoing personality
• Good command of spoken English (Chinese Mandarin or other Asian language is a plus)
• Pro-active and able to work independently with minimum supervision and guidance
• Fast learner and love brand stories. Good at story-telling
• Team player with ability to perform in fast pace environment
• Can-do attitude
• Good PC skills such as MS Office and basic understanding of retail POS system
• Able to work retail hours, on shift, weekends and public holidays
• Immediate availability would be preferred

Plus:

• Good command of Sales Force
• Experience with interiors brand or sensitivity with interior design

Location: Orchard / Takashimaya / MBS

Senior profiles might be considered for Senior Sales Associate

Job Types: Full-time, Part-time

Pay: $2,500.00 - $2,800.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Early shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person

Application Deadline: 31/07/2025
Expected Start Date: 15/07/2025