Team Manager, Groups & Meetings Support Europe
Posted on Nov. 18, 2025 by IHG Hotels & Resorts
- Makati City, Philippines
- N/A
- nan
Key Accountabilities
- Serve as a player-coach by providing both leadership and hands-on support to ensure the effective delivery of daily operations and adherence to service standards.
- Support the Manager in fostering a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG’s Elevate Strategy and Growth Behaviors.
- Monitor workload distribution and provide direction on resource allocation to meet business priorities and service level agreements (SLAs).
- Participate in the development, documentation, and implementation of function-specific processes, policies, and practices.
- Support analysis of performance metrics and operational results to identify trends, gaps, and opportunities for improvement; propose and implement action plans.
- Assist in onboarding, training, and developing new team members, ensuring they are equipped with the knowledge and tools for success.
- Provide regular feedback and informal coaching to enhance individual and team capability.
- Act as a liaison between the Manager, Sales leaders, and team members to ensure effective communication, alignment, and collaboration across functions and regions.
Key Skills & Experiences
Required Skills –
- Minimum 2-3 years of experience in Groups & Meetings support.
- Strong understanding of end-to-end lead management processes and hotel sales systems.
- Proven ability to balance operational delivery with team leadership responsibilities.
- Effective communicator and motivator with strong interpersonal and coaching skills.
- Demonstrated ability to manage competing priorities and drive results under pressure.
- Data-driven decision-maker with solid proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with Salesforce platforms preferred.
- Collaborative team player with a proactive and solutions-oriented mindset.
- Committed to fostering a high-performance culture aligned with IHG’s values.
Qualifications & Experience –
- Bachelor’s degree in Sales, Business Management, Hospitality, or related field.
- 2-3 years of leadership experience, preferably in hotel sales, hospitality, or a shared service environment.
- Experience supporting or leading a geographically dispersed team.
- Strong operational and analytical background, with a focus on efficiency and service excellence.
- Familiarity with global or regional sales structures and client relationship processes.
Experience –
At least one (1) year of business experience in a Call Center, Hotel Guest Relations, Sales Operations or sales support environment.
German language proficiency is a plus.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Advertised until:
Dec. 18, 2025
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