Technical Assistant (Claims)

About the Role

Integr8 Fuels is offering a full-time position within its bunker quality and claims team based in Singapore. This role is designed for candidates with prior experience in bunker fuel claims, ideally gained within an international trading house. As Technical Assistant (Claims), you will be involved in the end-to-end coordination of marine fuel disputes — ensuring compliance, accuracy, and structured communication throughout the claim lifecycle.

Key Responsibilities

• Accurately log all incoming claims into the internal claims system and upload supporting documentation in line with company SOP GFH-OP-16-01.
• Draft and issue formal communications to customers and suppliers using company-approved templates.
• Review and organise all technical and commercial documentation required to support each claim, including BDNs, CoQs, surveys, and laboratory reports.
• Ensure all verbal and WhatsApp communications are formally recorded and confirmed via email.
• Monitor the status of active claims, maintaining a clear audit trail and timeline for each case.
• Categorise and escalate claims appropriately using the company’s Claim Involvement Matrix (GFH-OP-15-00).
• Assist in the preparation and documentation of financial settlements in line with GFH-OP-18-00, including processing of credit notes.
• Contribute to supplier performance evaluations and assist in updating internal records following claim closures.
• Ensure full compliance with Integr8’s ISO 9001 quality procedures and ISCC EU framework requirements.

Requirements

Candidate Requirements

• Minimum 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.
• Strong attention to detail with a clear and methodical approach to document control.
• Proficient in written communication and confident in drafting structured, professional emails.
• Familiarity with marine fuel specifications (ISO 8217), MARPOL Annex VI, and commercial terms (e.g., BIMCO, supplier GTCs) is advantageous.
• Comfortable working in digital environments, including CRM systems, shared drives, and collaborative platforms.

Qualifications

• Diploma or Degree in Business, Shipping, Maritime Operations, or a related field.

Certificate in Bunkering Operations & Management (Lloyd’s Maritime Academy) and/or IBIA Alternative Fuels training is preferred.