Telesales Manager

Job Responsibilities:

• Meet sales KPIs for the Telesales department through management of skills and efforts of the Telesales team.
• Ensure Telesales Executives utilize the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is action and successfully negotiated.
• Ensure all regionally determined call targets are met by the Telesales Executives and that all Telesales territories utilize the monthly TPS (Territory Planning Session) coaching model and PO (Portfolio Optimizer) as call cycle to manage existing customers.
• Increase selling time through reducing/minimising “time stealers”, i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
• Develop a high performance service culture within the functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Requirements:

• Minimum 5 years of sales management experience in a service-related industry.
• 2 years managing call performance.
• 3 years experience in a sales function.
• Experience in managing a sales force.
• Degree in Business (or related discipline) will be an added advantage.