Us Customer Success Coordinator (Salesforce) - Wfh

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

You will play a vital role in ensuring the success of our Client Success team. You will assist with a wide range of responsibilities, including administrative tasks, client support requests, QA & research projects, and report compilation. Your role requires a high level of communication, impeccable organization, and adaptability to thrive in our dynamic environment. Mastery of our products, internal systems and teams as well as Salesforce.com will be pivotal in delivering excellent service to both our team and clients. Alongside this, you will have occasional interactions with clients, addressing support inquiries and standard technical questions.

What you’ll do

• Collaborate closely with Client Success Managers to address client inquiries and questions primarily via email and Teams messages.

• Provide administrative assistance to Client Success team members.

• Generate, monitor, and distribute various reports to relevant parties.

• Assist in the oversight of special projects as required.

• Perform data entry tasks and data investigation projects within Salesforce.com and other Lytx systems.

• Responsively handle client inquiries and support matters via email.

• Construct client reports to meet specific needs.

• Contribute to project management as the need arises.

• Fulfill other assigned duties as necessary.

What You Bring

• At least 3-4 years in an Administrative Assistant or Client Services role or similar experience

• Flexibility and adaptability in a fast-paced, constantly evolving environment

• Self-starter, motivated and proactive, quick learner

• Enjoys supporting people (employees and clients)

• Technical proficiency - can demonstrate familiarity with working with and learning other online systems, savvy with the internet

• Needs to be flexible and can work with a variety of different people with different work styles

• Strong organization skills, detail oriented, and ability to balance multiple tasks and assignments

• Excellent verbal and written communication skills

• Understanding of process flows and documentation is preferred

• Proficient with Microsoft Office (Outlook, Excel, PowerPoint, Word)

• Experience working with Salesforce.com is a plus