Wellbeing Team Lead - Onsite - Makati City - Evening Shift

Description

Key Responsibilities

• Provide real-time support using clinical supervision and oversight to a team of Mental Health Professionals (MHPs), ensuring the highest quality of care, service delivery and clinical risk management.
• Act as the primary point of contact for clinical risks at your site, taking appropriate steps to safeguard clients in collaboration with the Clinical Lead.
• Manage team performance, ensuring high quality service delivery against objectives and service-level agreements (SLAs); address performance or conduct issues proactively.

• Track and report on MHP and operational delivery and performance to your Clinical Lead, ensuring to swiftly raise amber and red clinical and operational risks that may influence retention of staff or customers.
• Act as a liaison between service users, people leaders, HR, and other key stakeholders to ensure the wellbeing program is responsive to evolving needs.

• Record and analyze clinical insights to identify emerging trends related to psychological wellbeing in the workplace.
• Make data-driven recommendations for program or operational improvements to both the client and internal teams.
• Monitor operational issues, escalating concerns to the Clinical Lead as appropriate.

• Provide on-demand, short-term coaching to a diverse corporate workforce in the Trust and Safety industry.
• Conduct wellness check-ins in line with the service-level agreements (SLAs) with all employees to assess overall wellbeing and meet the pre-set KPI’s of the service delivery model.
• Design and facilitate psychoeducational group activities, workshops, and training focused on resilience, mental health literacy, and distress management.
• Deliver group coaching sessions and manage triage for urgent clinical needs, including crisis intervention when necessary.
• Complete all administrative tasks (e.g., session data tracking, case notes, scheduling) in line with customer agreements using an internal platform with accuracy and promptness.

Qualifications and Experience

• Minimum master's degree in psychology.
• Minimum of 3 years' experience post bachelor's degree in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
• Must hold a valid and active license from the Professional Regulation Commission (PRC) as a Registered Psychologist (RPsy) or Registered Guidance Counselor (RGC).
• 2–3 years’ experience in clinical supervision and team management, including performance and risk management of mental health professionals.
• Fluent in written and spoken Filipino and English is mandatory.
• Proven experience designing, delivering, and evaluating wellbeing and mental health programs in organizational or corporate settings.
• Strong track record of stakeholder engagement, including HR and leadership teams.
• Proficiency in group facilitation, workshop delivery, and psychoeducation.
• Skilled in using digital tools for therapy and administration, including Microsoft Office and video conferencing platforms.
• Strong organizational and data management skills, with accuracy in documentation and adherence to confidentiality standards.
• Experience in cross-cultural counseling and demonstrated cultural humility when working with diverse populations.
• Demonstrated commitment to professional ethics, continuous learning, and staying up to date with emerging clinical practices

Benefits

• Competitive Salary Package – Aligned with market standards
• 15 Days of Annual Leave – Supporting work-life balance and time for personal wellbeing.
• 5 Days of Paid Sick Leave – Time to rest and recover when you need it.
• Healthcare – Ensuring your health and wellbeing are supported.
• Travel Allowance – To help cover commuting or transportation costs.
• Meal Allowance – Supporting your daily nourishment and comfort at work.

About Zevo Health