Account Manager
Posted on Jan. 17, 2026 by Flying Food Group
- West New York, United States of America
- $nan - $nan
- Full Time
- Receive, respond and follow up on crew comments and other performance measurement systems implemented by the customer.
- Follow up with the proper department to ensure all open issues are resolved.
- Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation.
- Liaise with the local customer station team and follow up on all local operational related issues
- Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned marketing representatives.
- Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules.
- Support the Executive Chef in coordinating menu presentations and any special presentations. Ensure appropriate unit key personnel are invited to attend.
- Support the Production department with all airline cycle changes. This includes holding menu meetings, coordinating purchases with the buyer and ensuring that cycle changes are transparent.
- Monitor and ensure that loading and billing of the customer is accurate.
- Coordinate and participate in all kitchen evaluations; distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner.
- Communicate daily with department managers regarding operational issues and attend daily operations briefing.
- Document and maintain a daily customer discrepancy log; communicate information to respective department managers; monitor follow-up on action plans to ensure customer satisfaction; follow-up with the customer to communicate actions taken to resolve issues
- Monitor and ensure compliance with customer safety and equipment policies/procedures
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Advertised until:
Feb. 16, 2026
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