Account Manager

• Understanding the products and services the business offers to better ensure their adequate delivery to customers.
• Collaborating with customer success to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.
• Being customers’ liaison for all official business interactions, helping push client concerns, issues, and needs toward resolution by facilitating efficient communication and aiding the resolution process as much as possible.
• Monitoring customer activity, creating and contributing to reports, and meeting with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement.
• Maintaining client records, keeping and sending periodic updates, and having an overview of account contract information, including the best times to reach out for renewals and account updates
• Skills and Competencies

Here are the necessary skills to be a good account manager::

• Minimum of 1 year of experience in communications, marketing, sales, account management, or customer success or equivalent in customer success courses / training
• High emotional intelligence and empathy skills.
• Client management.
• Customer service skills.
• Good communication skills and ability to maintain conversations with clients in a diplomatic and goal-focused manner.
• Good analytical and goal-oriented mindset backed by basic-to-advanced project management knowledge.
• Ability to monitor customer activity and create reports.
• Good IT&C knowledge and capabilities and ability to learn new software tools on the job.

Job Type: Full-time

Pay: Php20,000.00 - Php25,000.00 per month

Work Location: In person