Account Manager (Sales & Operations)

Account Manager (Sales & Operations)

Who are Manukora?

• Manukora is the producer of the #1 Manuka in the USA, delivering the best honey on the planet to >500,000 customers per year in the USA and around the world.
• Established in 2015, Manukora is a high-growth, family-owned business driving the next stage of development in the Manuka industry.
• Manukora is a proud B Corp with a growing team across Auckland, Waikato, the USA and several other global locations.

About the role

Based onsite in Te Aroha, this newly created role supports international sales growth while ensuring excellence across execution, supply alignment, and customer delivery. Sitting at the intersection of commercial strategy and operational delivery, you will ensure customer commitments align with production capability and supply reliability.

Working closely with the Head of Commercial and the Te Aroha operations team, you will drive international account growth while bringing strong structure to forecasting, order execution and supply alignment.

Core Responsibilities

• Support key international customer accounts, ensuring responsive communication and on-time delivery of commitments
• Ensure commercial forecasts accurately reflect market demand and growth plans
• Streamlined supply and packaging transitions through cross-functional project management
• Proactively identify supply or customer risks and resolving issues before they impact delivery

What You’ll Bring to the Table

This is a high-impact development role designed for someone who is proactive, detail-oriented, and eager to learn. You’re a commercially minded professional with exposure to international customers, systems and cross-functional execution. You are just as comfortable driving revenue as you are ensuring the operational detail behind it runs smoothly.

Additionally, you will bring:

• 2-4 yearsʼ experience in Account Management, Sales Support or Operations roles
• Experience within FMCG, food & beverage, health or premium consumer brands
• Exposure of forecasting, supply planning or S&OP processes
• Demonstrated ability to work cross-functionally across sales, supply chain and marketing

Why Manukora?

• Vibrant Culture: Join a lively team that stands by strong values and fosters an engaging workplace. They have planned All Team events every quarter and an annual two day retreat.
• Fast-Paced Environment: Immerse yourself in the dynamic world of Consumer Packaged Goods (CPG) business, making waves in global markets.
• Fuel Your Day: Enjoy complimentary food, honey and barista coffee to keep your energy flowing throughout the day!
• Well-being matters to Manukora: Enjoy health insurance coverage through Southern Cross and access to EAP services