Acma - Assistant Manager, Compliance El 1

Assistant Manager, Compliance - EL 1

The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content.

This work underpins our vision for a connected, informed and entertained Australia.

About the role

Are you concerned about the large number of Australians who are impacted by unwanted calls and messages? Are you concerned about people in vulnerable circumstances who are targeted by unwanted marketing? Do you want to help stop scammers targeting Australians? Do you want to be a part of a team that delivers meaningful outcomes for Australians?

The Assistant Manager – Compliance & Investigations role is within the Compliance and Intelligence section. This section is responsible for high volume complaints triage, intelligence and compliance activities for unsolicited communications and scams laws.

In this role, you will help us maintain, shape and implement the laws that give people more confidence to pick up the phone or lose that sense of dread when opening their messages.

All EL 1 officers are expected to demonstrate capabilities aligned with the Integrated Leadership Profile (ILS) for the EL1 classification, uphold the APS Code of Conduct, and support the ACMA Culture and Values Statement (we are purposeful, curious and questioning and collaborative).

We will assess applicants on their capabilities in the following areas:

• Strategic delivery: Use initiative and problem-solving to manage priorities and deliver results that meet corporate and legal obligations.
• Critical thinking and analysis: Apply sound analytical skills to interpret complex information and provide insights that inform decision making.
• Judgement and risk management: Exercise sound judgement in assessing complex, sensitive and time-critical matters within a risk-based framework.
• Application of regulatory frameworks: Apply laws and regulatory frameworks to both routine and complex matters, guiding compliance actions and outcomes.
• Communication and influence: Deliver high-quality, timely written and verbal advice to diverse audiences, including the Authority and senior leaders, and external stakeholders.
• People leadership: Support and develop team capability, foster high performance, and contribute to the management of the section and branch.
• Integrity and wellbeing: Model and promote a healthy, safe, and inclusive workplace culture, upholding the APS Code of Conduct.

Our Ideal Candidate

Our ideal candidate will have experience in a regulatory environment, including regulatory policy and/or compliance, complaints management, investigations and enforcement.

To thrive in this role, you will:

• Be comfortable to jump in and learn new things, who shows initiative and creativity in developing and delivering on their work
• Love building teams, coaching and mentoring others and driving outcomes and high performance
• Be confident to give or receive feedback, and contribute to a work environment where people feel valued, supported and safe to raise ideas
• Understand that how you do things is as important as what you achieve
• Enjoy working in a collaborative and fast-paced environment
• Manage multiple and changing priorities, including to support other teams
• Enjoy and be adept at liaison and negotiation with internal and external parties at all levels, including domestic and international regulators and networks
• Apply legislation and regulatory frameworks to complex and specialised matters to make recommendations
• Contribute to shaping the culture of the agency and its capability for the future

To be eligible for employment with ACMA, applicants must be an Australian citizen.

Technical assistance: For questions relating to the online lodgement of your application, please email HRassist@acma.gov.au before the closing date.