Act Onsite Concierge

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025.

Pro AV Solutions has an exciting opportunity available in our ACT branch to join our Client Services Team as a Concierge. This role is based onsite within a secure client environment and is ideal for a technically capable, service-driven professional who thrives in high-security, high-performance settings.

About the Role

As a Concierge, you will be the primary onsite contact for AV support, delivering first-level troubleshooting, preventative maintenance and user assistance. Combining technical expertise with exceptional customer service, you will ensure seamless AV and UC operations while maintaining professionalism and discretion. With two of our team members recognised in the Inavate APAC 40 Under 40: Class of 2025, you will be working alongside the best in the industry.

Key Responsibilities:

• Provide first-line technical support for AV systems, resolving issues promptly and professionally.
• Troubleshoot hardware and software faults in collaboration with internal technical teams.
• Conduct regular system health checks and perform preventative maintenance.
• Support meeting setups, live events, and conference calls as required.
  
• Liaise with internal teams and external vendors for escalated issues.
  
• Deliver a friendly and professional service experience for all onsite users.
  
• Maintain accurate documentation including logs, reports and support materials.
• Contribute to ongoing improvements in AV service delivery.

Key Experience & Capabilities:

• Ability to obtain and maintain a PV (Positively Vetted) security clearance.
• Prior experience in AV support within a corporate, hospitality, event or secure environment.
• Clear understanding of working within Defence or secure agencies.
• Strong understanding of AV system components including displays, control systems and conferencing solutions.
• Demonstrated troubleshooting skills across hardware and software platforms.
• Strong PC skills with proficiency in Microsoft Office 365.
  
• Excellent written and verbal communication skills with high attention to detail.
• Strong organisational skills, accountability and the ability to work independently.
• Relevant certifications (e.g. CTS, Crestron, or Extron) are a plus.

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more!

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

If you’re ready to make an impact and grow your career in AV and UC technology, we’d love to hear from you!